IT Operations Assistant-Etho Jobs

IT Operations Assistant

WFP

The World Food Programme (WFP) is currently seeking applications from eligible applicants for the post of IT Operations Assistant in Jijiga, Ethiopia.

 

Job Description

About WFP

The World Food Programme (WFP) is a United Nations frontline agency in the fight against hunger, continually responding to emergencies. Assisting 91.4 million people in around 83 countries each year, the World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience. On any given day, WFP has 5,000 trucks, 20 ships and 92 planes on the move, delivering food and other assistance to those in most need. Every year, we distribute more than 15 billion rations at an estimated average cost per ration of US$ 0.31. These numbers lie at the roots of WFP’s unparalleled reputation as an emergency responder, one that gets the job done quickly at scale in the most difficult environments. WFP’s efforts focus on emergency assistance, relief and rehabilitation, development aid and special operations.

WFP Ethiopia is working with the government and other humanitarian partners to strengthen the resilience of Ethiopia’s most vulnerable population and to chart a more prosperous and sustainable future for the next generation. The Country Office also supports programmes that use food assistance to empower women, transform areas affected by climate change and keep children in school. It aims to contribute to Ethiopia’s five-year development agenda, the Growth and Transformation Plan (GTP), through which the Government combats food insecurity.

 

 ORGANIZATIONAL CONTEXT

The job is found in Country Office (COs). The Job holder report to a Head of the IT Unit for technical issues and to the respective head of sub-office for admin issues.

 

JOB PURPOSE

To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services.

 

 ACCOUNTABILITIES

  • Undertake basic monitoring and troubleshooting of server systems to ensure a consistent delivery of IT services to staff.
  • Respond to basic queries about technology and systems to support the correct application of technology.
  • Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked.
  • Perform basic beta testing and support the rollout of new versions of centrally supported software to ensure the software is operational for WFP staff.
  • Ensure information is up to date and accurate within inventories, databases, websites, and archives in order to support senior officers in managing these systems.
  • Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimization, to ensure they are running effectively and enable easy and efficient use.
  • Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.
  • Prepare files and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up-to-date.
  • Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed standards and deadlines, to support the effective delivery of services.
  • Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services.
  • In line with WFP standard and protocol install, upgrade and support the radio communication systems including HF/VHF systems and Sat-phones;
  • Maintain the inventory and status of the radio equipment;
  • Perform regular maintenance work on the radio equipment;
  • Assign and maintain call signs and sel-calls to personnel, radio rooms and vehicles in WFP operations. Disseminate the updated lists within WFP Ethiopia, and to the UN Department of Safety and Security (UNDSS);

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

• Has experience resolving more complex technical issues.
• Has worked with the head of units in defining requirements for the functional area.
• Has to experience with the application of client services standards to resolve or escalate clients’  service problems.

 

Job Requirements

Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.

Experience: At least Five years of progressively responsible technical experience some of which should be related to radio communications and telecom administration.

Language: Fluency in both oral and written communication in English. Knowledge of the local language is added advantage

How to Apply

WFP is an equal opportunity employer. Female candidates meeting the above qualifications are encouraged to apply on-line through WFP recruitment website.

To apply for this job please visit career5.successfactors.eu.

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